Privacy Policy

pke365 is an online gaming platform operating under an international gaming licence, offering cricket betting, live casino, slot games, jackpot bingo, and dragon fishing to eligible players. The pke365 platform is accessible at pke365.com and is the data controller responsible for the personal information collected through this website.

When this Privacy Policy refers to "pke365", "we", "us" or "our", it means the pke365 operating entity and its platform. When it refers to "you" or "your", it means any person who visits, registers on, or uses the pke365 platform, including players based in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.

pke365 collects personal data across several categories depending on the nature of your interaction with our platform. The table below summarises the types of data we collect and their purpose:

pke365 does not collect any special categories of sensitive personal data (such as health information, biometric data, or political opinions) except where strictly required by our licensing obligations and with your explicit consent.

pke365 collects personal data through the following means:

• Direct Interaction: When you register an account, complete KYC, make a deposit or withdrawal, contact our support team, or update your account settings, you provide personal data directly to pke365.
• Automated Technical Collection: When you visit or use the pke365 platform, our systems automatically collect technical data such as your IP address, device identifiers, browser information, and session activity logs. This data is collected through server logs, cookies, and similar tracking technologies.
• Payment Providers: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, the relevant payment provider may share confirmation data with pke365 to verify your transaction. pke365 does not store full payment credentials — only reference data necessary to match transactions to accounts.
• Identity Verification Partners: pke365 may engage third-party KYC service providers to assist with document verification and age confirmation. These partners process data solely on pke365's behalf and under strict contractual data protection obligations.
• Game Providers: Our third-party game studios (who supply slots, live casino, and fishing games) may generate gameplay data that is transmitted to pke365 for account settlement and fraud monitoring purposes.

pke365 processes your personal data only where a lawful basis exists. The primary purposes for which we process your data are:

• Contract Performance: To open and manage your pke365 account, process deposits and withdrawals in PKR, settle bets, credit bonus funds, and provide all contracted gaming services.
• Legal Compliance: To fulfil our obligations under our international gaming licence, including conducting KYC and age verification (21+), maintaining anti-money laundering records, and filing reports as required by regulatory authorities.
• Legitimate Interests: To detect and prevent fraud, cheating, and multi-accounting; to monitor platform security; and to improve the pke365 product and user experience based on aggregated usage data.
• Consent: To send you marketing communications about pke365 promotions, PSL season offers, and new game launches — but only where you have explicitly opted in. You may withdraw consent at any time through your account settings or by contacting support.
• Responsible Gaming Obligations: To monitor gameplay patterns that may indicate problem gambling behaviour, enforce self-exclusion requests, and apply deposit or session limits that you have set in your account.

pke365 does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction-level data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• KYC & Identity Verification Providers: Third-party verification services process identity documents and age confirmation data strictly under pke365's instructions and are contractually bound to protect your data.
• Game Studios & Software Providers: Game suppliers receive the minimum data required to deliver and settle game outcomes (typically a player session token and bet/win data). They do not receive your full identity or contact information.
• Regulatory & Law Enforcement Authorities: pke365 may be legally required to disclose personal data to relevant regulatory authorities, gaming licence supervisors, financial intelligence units, or law enforcement agencies. We will only do so where legally compelled and to the minimum extent required.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection partners may access anonymised or pseudonymised technical data to deliver their services under strict contractual data protection terms.

pke365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements imposed by our gaming licence.

• Active Account Data: Retained for the full duration your pke365 account remains open and active.
• Account Closure: Following the closure of your account, pke365 retains identity, financial, and KYC records for a minimum period as required by our international gaming licence's anti-money laundering obligations — typically a period of five (5) years from account closure.
• Gaming Activity Logs: Bet history, game logs, and session data are retained for a minimum of three (3) years from the date of each transaction for dispute resolution and regulatory audit purposes.
• Support Communications: Live chat transcripts and support emails are retained for up to two (2) years from the date of the conversation.
• Marketing Data: If you have opted in to marketing communications, your marketing preferences are retained until you opt out, at which point your marketing profile is deleted within 30 days.

When personal data is no longer required, pke365 securely deletes or anonymises it in accordance with our data destruction procedures.

pke365 uses cookies and similar tracking technologies to operate the platform, maintain session security, and understand how players interact with our website. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These are essential to the operation of the pke365 platform. They enable you to log in, navigate between games, maintain your session, and access secure areas of the site. These cookies cannot be disabled without preventing use of the platform.
• Functional Cookies: These remember your preferences and settings — such as your chosen language, responsible gaming limits, and game lobby display preferences — to personalise your experience.
• Analytics Cookies: We use anonymised analytics data to understand how players use pke365, which games are most popular, and where technical issues occur. This data is aggregated and does not identify individual players.
• Security Cookies: These assist in detecting fraudulent activity, preventing unauthorised account access, and identifying suspicious login patterns.

pke365 does not use third-party advertising or behavioural tracking cookies that profile you for targeted advertising on external websites.

pke365 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

• Transport Layer Security (TLS): All data transmitted between your browser and the pke365 platform is encrypted using TLS 1.2 or higher. You should always verify the padlock icon in your browser address bar when using pke365.
• Encryption at Rest: Sensitive data stored on pke365 servers — including KYC documents, financial records, and account credentials — is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to personal data within pke365's systems is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific data categories are permitted to view or process that data.
• Two-Factor Authentication: pke365 supports two-factor authentication (2FA) for player account logins. Players in Pakistan are strongly encouraged to enable 2FA for enhanced account security.
• Penetration Testing & Security Audits: pke365's platform undergoes regular security assessments conducted by qualified third-party security professionals.
• Incident Response: In the unlikely event of a data breach affecting your personal information, pke365 will notify affected players and the relevant regulatory authority within the timeframe required by our licensing obligations.

As a pke365 player, you have the following rights in respect of your personal data held by pke365. To exercise any of these rights, please contact our support team in writing:

• Right of Access: You may request a copy of the personal data pke365 holds about you. We will provide this within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Contact support with the corrected information and supporting evidence.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Note that pke365 may be legally required to retain certain data for regulatory purposes even following an erasure request.
• Right to Restrict Processing: You may request that pke365 restricts how it uses your personal data in certain situations, such as where you contest the accuracy of the data or object to a specific processing activity.
• Right to Data Portability: Where technically feasible, you may request that pke365 provides your personal data in a structured, machine-readable format.
• Right to Object: You may object to pke365 processing your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to our overriding compliance obligations.
• Right to Withdraw Consent: Where data processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

All data rights requests should be submitted to [email protected]. pke365 will respond to all verifiable requests within 30 days. In complex cases, this period may be extended by a further 30 days, with prior notification to you.

pke365 is strictly an adult gaming platform. Our services are not directed at, and must not be used by, persons under the age of 21. pke365 does not knowingly collect personal data from individuals under 21 years of age.

pke365 employs KYC age verification procedures precisely to prevent underage access. All players must confirm they are 21 or older at registration, and are required to provide government-issued proof of age (such as a CNIC or passport) before withdrawals are processed.

As pke365 operates under an international gaming licence, some of your personal data may be transferred to, stored in, or processed in jurisdictions outside Pakistan. This may occur when:

• Data is stored on cloud servers operated by pke365's hosting partners.
• Third-party game studios process gameplay data on servers located in their home jurisdictions.
• KYC verification partners process identity documents through their secure international systems.

Where personal data is transferred internationally, pke365 ensures that appropriate safeguards are in place to protect your information, including contractual data protection clauses with all third-party processors that are equivalent to or stronger than the protections described in this Privacy Policy.

pke365 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material — for example, changes to the types of data we collect or the parties we share data with — pke365 will notify registered players via email or through an on-platform notification prior to the changes taking effect. For minor or clarificatory updates, posting the revised policy on this page will constitute sufficient notice.

We encourage you to review this Privacy Policy periodically to stay informed of how pke365 is protecting your information. Continued use of the pke365 platform following publication of an updated policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pke365 handles your personal data, our support team is available 24 hours a day, 7 days a week, in both English and Urdu.

• Live Chat: Available directly within the pke365 platform — the fastest way to reach us for privacy-related queries.
• Email: [email protected]

All privacy-related requests will be acknowledged within 48 hours and fully addressed within 30 days. If you are dissatisfied with our response, you may escalate your concern to the supervisory authority designated under pke365's international gaming licence.